Frequently asked questions
What is the return policy?
You have 14 days to request a return. Contact us and we'll guide you through the process: we review every request carefully to find the best solution.
Are any purchases non-refundable?
Personalised or made-to-order products are non-refundable. They are always clearly indicated before purchase.
When will I receive my order?
We prepare and ship your order as soon as possible. As soon as it ships, you'll receive an email with tracking. Delivery times vary by destination.
Where are the products made?
Our figurines are designed and 3D printed in Italy, with selected materials to ensure quality and durability over time.
How much is shipping?
Shipping is calculated based on your destination and the items in your order. You'll always see the cost before completing your purchase.
